Returns & Exchanges
At Biodance, we want you to be completely satisfied with your skincare journey, which is why we offer a 30-day return window for products in their original, unopened condition. If your purchase doesn't meet your expectations, our team is here to ensure a seamless and transparent resolution.
Initiate Your Request
Visit our online Returns Portal or contact our support team at [email protected] with your order number and the reason for your return.
Prepare Your Package
Securely pack the unused items in their original packaging, ensuring the safety seals are intact to qualify for a full refund.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing